Family Electric Rate Assistance (FERA) - Approved

• The FERA program provides an 18% monthly discount on electric bills for income-qualified households.
• • Owner
    Shola Shodiya-Zeumault
  • Created On
    06-23-2016
  • Updated On
    08-22-2025
  • Update Reminder
    08-03-2026

• How To Contact

  • Name
    Business Customer Service Center
  • Phone
    (800) 468-4743
  • Fax
    (877) 302-7563
  • Email
    careandfera@pge.com
  • Address
    0
  • City
    0
  • State
    CA

• More Information

  • Start Date
    08-13-2025
  • Expiration Date
    08-13-2026
  • Eligibility
    free
  • Fee
    0.00
  • Organization
    Pacific Gas and Electric
  • Zip Code
    0

• Helpful Links

  • Main Program URL
    http://www.pge.com/en/myhome/saveenergymoney/financialassistance/fera/eligibility/index.page?
  • Apply Online
    https://www.pge.com/en/myhome/saveenergymoney/financialassistance/fera/enrollrecertify/index.page?redirect=yes

• Detailed Information

  • FERA for Residential Single-Family

    How long does the discount last?

    You will receive the discount for two years. Three months before your discount expires, you will receive a letter and recertification application from PG&E giving you the opportunity to reapply if you still qualify under the current program guidelines.

    Do I have to show proof of income when I apply?

    Proof of income is not required during the application process. However, you may be randomly selected for income verification at a later date.

    How soon will the discount take effect?

    The FERA discount will appear on your bill after the completion of a full billing cycle.

    How will I know when the discount has been applied to my bill?

    On the left side of the first page of your bill under "Special Account information" it will state "FERA Discount". Also, the Electric Account Detail section lists the FERA discount as a separate line item.

    If my family shares a meter with another home, can both of our households apply together?

    No. Each family must be separately metered in order to receive a FERA discount.

    If my family has been denied FERA benefits before, how soon can we re-apply?

    Pacific Gas and Electric Company encourages families to re-apply whenever their income situation changes. Income guidelines change in June of each year.

    If I am currently on CARE, can I also apply for FERA?

    No. Both programs are mutually exclusive. You can apply for FERA when your income meets the FERA income guidelines.

    If I am currently on FERA, can I also apply for CARE?

    No. Both programs are mutually exclusive. You can apply for CARE when your income meets the CARE income guidelines.

    If you have additional questions, please call the FERA program at 1-800-PGE-5000 or e-mail CAREandFERA@pge.com.

• Eligibility Information

  • States
    • CA
  • Counties
    • Alameda County
    • Contra Costa County
  • Cities
    • Alameda, CA
    • Castro Valley, CA
    • Emeryville, CA
    • Hercules, CA
    • Martinez, CA
    • Pinole, CA
    • San Leandro, CA
    • San Pablo, CA
    • Walnut Creek, CA
    • Newark, CA
    • Oakland, CA
    • Livermore, CA
    • Dublin, CA
    • Berkeley, CA
    • Pittsburg, CA
    • Concord, CA
    • Richmond, CA
    • Pleasanton, CA
    • Hayward, CA
    • Albany, CA
    • Fremont, CA
  • Zipcodes
  • School Districts
  • Age Groups
    • Adult
    • All Age Groups
    • Seniors 65 and older
  • Languages Served
    • English
    • Spanish
    • Mandarin
    • Vietnamese
    • Hmong
  • Family Incomes
  • Insurance Providers

• Files

  Application Form	CARE-FERA Application English.pdf	06-23-2016
  Application Form	CARE-FERA Application Chinese.pdf	06-23-2016
  Application Form	CARE-FERA Application Spanish.pdf	06-23-2016
  Application Form	CARE-FERA Application Vietnamese.pdf	06-23-2016