Customer Assistance Program (CAP) - Approved

• EBMUD offers a Customer Assistance Program (CAP) to help pay a portion of the water bill for qualified low-income residential customers and eligible homeless shelters.
• • Owner
    Shola Shodiya-Zeumault
  • Created On
    06-30-2016
  • Updated On
    01-03-2025
  • Update Reminder
    12-01-2025

• How To Contact

  • Name
    General Contact
  • Phone
    (866) 403-2683
  • Fax
    N/A
  • Email
    customerservice@ebmud.com
  • Address
    375 11th St
  • City
    Oakland
  • State
    CA

• More Information

  • Start Date
    08-09-2017
  • Expiration Date
    01-05-2026
  • Eligibility
    free
  • Fee
    0.00
  • Organization
    East Bay Municipal Utility District
  • Zip Code
    94607

• Helpful Links

  • Main Program URL
    http://www.ebmud.com/customers/billing-questions/financial-assistance/customer-assistance-program/
  • Apply Online
    https://www.ebmud.com/customers/customer-assistance-program/customer-assistance-program-cap-application
  • Payment Extensions & Plans
    https://www.ebmud.com/customers/billing-questions/financial-assistance

• Detailed Information

  • WHAT IS THE CUSTOMER ASSISTANCE PROGRAM? 

    EBMUD offers a Customer Assistance Program (CAP) to help pay a portion of the water bill for qualified low-income residential customers and eligible homeless shelters. 

    Residential Dwelling Units 

    Eligible customers may qualify for 50 percent off of the standard bimonthly service charge and 50 percent off of the home water use in each eligible household, up to a maximum of 1,050 gallons per person per month. 

    A 35 percent discount on EBMUD wastewater service charge and flow charges collected will be applied to the account. 

    Homeless Shelters  

    Eligible customers may qualify for 50 percent off of the meter charge (based on meter size), and 50 percent off of the water usage per client, up to a maximum of 1,050 gallons per person per month. 

    A 35 percent discount on EBMUD wastewater service charge and flow charges collected will be applied to the homeless shelter account. 

    APPLY for CAP online 

    Participation is valid for two years. To continue assistance, applicants must reapply. The program is not retroactive.  Please note the special instructions and items you need prior to filling out the online instructions. 

    
    

    HOW TO APPLY: 

    To apply for CAP online, click here. 

    Download application (below) to return by mail, email, or fax. 

    Call tel: (510) 287-0468 during business hours (Monday-Friday, 8 a.m.-4:30 p.m.) 

    Pick up an application in person at the EBMUD Customer Information Desk at 375 11th St., Oakland (ground floor) 

    Submit completed applications and required documentation: 

    by email to: cap@ebmud.com 

    or by U.S. Mail to: 

    EBMUD 

    P.O. Box 24055 

    MS 105 (CAP) 

    Oakland, CA 94623 

    or by fax to: (510) 287-0299 

    
    

    OTHER WAYS EBMUD CAN HELP 

    Payment extensions: You may request a payment extension or make payment arrangements.  

    Visit our WaterSmart Center to learn ways you can save water and reduce your water bill. 

     

• Eligibility Information

  • States
    • CA
  • Counties
    • Alameda County
    • Contra Costa County
  • Cities
    • Alameda, CA
    • Castro Valley, CA
    • El Cerrito, CA
    • Emeryville, CA
    • Pinole, CA
    • San Leandro, CA
    • San Pablo, CA
    • Walnut Creek, CA
    • Union City, CA
    • Oakland, CA
    • Dublin, CA
    • Berkeley, CA
    • Concord, CA
    • Richmond, CA
    • Pleasanton, CA
    • Hayward, CA
    • Albany, CA
    • Fremont, CA
  • Zipcodes
  • School Districts
  • Age Groups
    • Adult
    • Seniors 65 and older
  • Languages Served
    • English
  • Family Incomes
  • Insurance Providers

• Files

  Misc Attachment	CAP_Brochure_2023_Update_FINAL1_ONLINE.pdf	01-03-2025
  Application Form	ENG_C-239-CAP-Application_0524_FINAL4-fillable.pdf	01-03-2025
  Application Form	Programa_De_Ayuda_Al_Cliente_CAP_Aplicacion.pdf	01-03-2025